Q: Where are these products made?

A: All of the items at Village Pottery are 100% uniquely handmade. They are made by artists living on Prince Edward Island, Canada. Get to know our artists by viewing their profiles

Q: Can I put my pottery in the dishwasher?

A: Yes, in fact, all of our pottery is micro-wave, oven and dishwasher safe. Our glazes are lead free.

 

Q: What happens if my pottery arrives with a crack in it or broken?

A: We pack our pottery very carefully, but if your pottery arrives defective, we will refund or exchange your purchase if you contact us within 30 days of delivery.

 

Q: Is it safe to buy online with a debit or credit card?

A: Yes it is completly safe. All online payments are processed through our secure server. Furthermore all payments are processed by paypal.com, so we do not have access to your credit/debit card information, nor do we store it. Please note you do not need to have a paypal account to order.

How long will it take for my purchase to arrive in the mail?
It depends! In general, your purchase should take between 5-7 business days to arrive. Jewelry ships small parcel and takes 2-3 weeks.  If you have any questions about shipping, please contact us.

Do I need to register an account to buy online? 
No, you do not need an account to purchase from our online shop. Simply add items to your shopping cart and proceed to check-out!

Can I make a purchase over the phone?
Yes you can call Suzanne at (902) 620-9343 to order over the phone or email suzanne@villagepottery.ca

Miscellaneous

I’m looking for a specific item that isn’t listed online. How can I find it? 
If you are looking for a specific item from Village Pottery, send us an email and we will try to connect you with it! hello@villagepottery.ca

Can I visit your studio?
Yes, please do! Our pottery studio is open from May to October 10am - 5pm. We are located in New London, Prince Edward Island, Canada.

Do you do workshops? 
At the time, we aren't able to offer workshops or classes with clay. Stay tuned there, there might be something in the works!

Can I cancel or change my order?
Yes you can cancel your order right up until we have posted it. Contact us directly as soon as you know you want to make a change. If your order has already been posted, you can return it to us for a refund.